a preponderance of punctuation marks (reedrover) wrote,
a preponderance of punctuation marks

NOVEC is not my friend

Their "award-winning" outage map is not working.
Their list of outages and projected times for repair has not been updated since 9 PM last night.
According to WTOP, "NOVEC customers can get an estimated time for their restoration by calling 703-335-0500." This is absolute bullshit. This number is an outage reporting line, and there is NO information regarding repairs available on that line.

I finally gave up and called the regular toll-free number (1-888-335-0500) as though this were an original outage. The response I got was "This outage has already been reported. Your projected time of restoration is 11 PM, January 29th."

I liked my life a little bit better yesterday when the map worked and the outage line was telling pleasant lies.

ETA: The map has reappeared here: http://www.novec.com/Stormcenter/index.cfm and they've cut the number of people out of power on my street's incident report from 191 to 81, so they are making some kind of progress. 170. I wonder who the lucky 21 people were?
Tags: emotions, home

  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 1 comment