I explained that the statement had an incorrect birth year. The person on the other end of the phone not only would not accept a phoned-in correction, but also could not verify what birthdate was in the computer system because of security reasons. Ok, then why did I have to give so much identification to even talk to her?
In exasperation, I asked the phone lady what good she was. She repeated that I had to take a certified copy of my birth certificate and a government-issued photo identification to the local social security office to have the date changed. (In other words - she is no help at all.) I then told her how sorry I was for her to have that job.